{"id":14,"date":"2026-05-04T13:04:47","date_gmt":"2026-05-04T13:04:47","guid":{"rendered":"https:\/\/wiki.sgwen.org\/?epkb_post_type_1=understanding-your-benefits-package"},"modified":"2026-05-04T13:04:47","modified_gmt":"2026-05-04T13:04:47","slug":"understanding-your-benefits-package","status":"publish","type":"epkb_post_type_1","link":"https:\/\/wiki.sgwen.org\/?epkb_post_type_1=understanding-your-benefits-package","title":{"rendered":"Understanding Your Benefits Package"},"content":{"rendered":"<style>.epkb-demo-content h2 {font-size: 1.6em;font-weight: 600;color: #1e293b;margin: 40px 0 12px !important;padding-bottom: 10px;border-bottom: 2px solid #e2e8f0;}.epkb-demo-content h2:first-of-type {margin-top: 0;}.epkb-demo-content h3 {font-size: 1.25em;font-weight: 600;color: #334155;margin: 5px 0 10px;}.epkb-demo-content p {color: #475569;line-height: 1.7;margin: 0 0 14px;}.epkb-demo-content ul {margin: 0 0 20px;padding-left: 0;list-style: none;}.epkb-demo-content ul li {position: relative;padding: 6px 0 6px 24px;color: #475569;line-height: 1.6;}.epkb-demo-content ul li::before {content: '';position: absolute;left: 4px;top: 14px;width: 8px;height: 8px;background: #3b82f6;border-radius: 50%;}.epkb-demo-notice {position: relative;padding: 16px 20px 16px 56px;border-radius: 8px;margin: 20px 0;font-size: 0.95em;line-height: 1.6;}.epkb-demo-notice::before {content: '';position: absolute;left: 16px;top: 16px;width: 22px;height: 22px;background-size: contain;background-repeat: no-repeat;background-position: center;}.epkb-demo-notice p {margin: 0;}.epkb-demo-notice--info {background: #eff6ff;border-left: 4px solid #3b82f6;color: #1e40af;}.epkb-demo-notice--info::before {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%231e40af' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'\/%3E%3Cline x1='12' y1='16' x2='12' y2='12'\/%3E%3Cline x1='12' y1='8' x2='12.01' y2='8'\/%3E%3C\/svg%3E\");}.epkb-demo-notice--tip {background: #f0fdf4;border-left: 4px solid #22c55e;color: #166534;}.epkb-demo-notice--tip::before {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%23166534' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M22 11.08V12a10 10 0 1 1-5.93-9.14'\/%3E%3Cpolyline points='22 4 12 14.01 9 11.01'\/%3E%3C\/svg%3E\");}.epkb-demo-notice--note {background: #fffbeb;border-left: 4px solid #f59e0b;color: #92400e;}.epkb-demo-notice--note::before {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%2392400e' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z'\/%3E%3Cline x1='12' y1='9' x2='12' y2='13'\/%3E%3Cline x1='12' y1='17' x2='12.01' y2='17'\/%3E%3C\/svg%3E\");}.epkb-demo-notice--ai {background: #faf5ff;border-left: 4px solid #a855f7;color: #6b21a8;}.epkb-demo-notice--ai::before {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%236b21a8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolygon points='12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26 12 2'\/%3E%3C\/svg%3E\");}.epkb-demo-video-wrapper {margin: 24px auto;border-radius: 10px;overflow: hidden;box-shadow: 0 4px 16px rgba(0,0,0,0.08);max-width: 560px;}.epkb-demo-video-wrapper iframe {display: block;}.epkb-demo-img-wrapper {margin: 28px 0;border-radius: 10px;overflow: hidden;box-shadow: 0 4px 16px rgba(0,0,0,0.08);display: inline-block;}.epkb-demo-img-wrapper img {display: block;max-width: 100%;height: auto;}.epkb-demo-cta-link {display: inline-block;padding: 10px 24px;background: #3b82f6;color: #ffffff !important;text-decoration: none !important;border-radius: 6px;font-weight: 600;font-size: 0.95em;transition: background 0.2s ease;margin: 4px 0 8px;}.epkb-demo-cta-link:hover {background: #2563eb;}.epkb-demo-help-box {background: #f8fafc;border: 1px solid #e2e8f0;border-radius: 10px;padding: 24px 28px;margin: 28px 0 0;text-align: center;}.epkb-demo-help-box h3 {margin: 0 0 8px;color: #1e293b;}.epkb-demo-help-box p {margin: 0 0 16px;}.epkb-demo-divider {border: none;border-top: 1px solid #e2e8f0;margin: 32px 0;}.epkb-demo-features-grid {display: grid;grid-template-columns: repeat(2, 1fr);gap: 16px;margin: 20px 0 24px;}@media (max-width: 600px) {.epkb-demo-features-grid {grid-template-columns: 1fr;}}.epkb-demo-feature-card {position: relative;overflow: hidden;background: linear-gradient(135deg, #ffffff 0%, #f0f5ff 100%);border-radius: 10px;padding: 20px 20px 18px;box-shadow: 0 2px 12px rgba(59,130,246,0.08), 0 1px 3px rgba(0,0,0,0.04);transition: box-shadow 0.2s ease, transform 0.2s ease;}.epkb-demo-feature-card:hover {box-shadow: 0 6px 24px rgba(59,130,246,0.13), 0 2px 6px rgba(0,0,0,0.06);transform: translateY(-2px);}.epkb-demo-feature-card::after {content: '';position: absolute;top: 12px;right: 14px;width: 36px;height: 36px;background-size: contain;background-repeat: no-repeat;background-position: center;opacity: 0.18;}.epkb-demo-feature-card strong {display: block;color: #1e293b;margin-bottom: 6px;font-size: 0.95em;}.epkb-demo-feature-card span {display: block;color: #64748b;font-size: 0.88em;line-height: 1.5;}.epkb-demo-feature-card[data-icon='editor']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%233b82f6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M17 3a2.83 2.83 0 1 1 4 4L7.5 20.5 2 22l1.5-5.5Z'\/%3E%3Cpath d='m15 5 4 4'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='layouts']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%233b82f6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='3' y='3' width='7' height='7'\/%3E%3Crect x='14' y='3' width='7' height='7'\/%3E%3Crect x='14' y='14' width='7' height='7'\/%3E%3Crect x='3' y='14' width='7' height='7'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='organize']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%233b82f6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolygon points='12 2 2 7 12 12 22 7 12 2'\/%3E%3Cpolyline points='2 17 12 22 22 17'\/%3E%3Cpolyline points='2 12 12 17 22 12'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='search']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%233b82f6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='8'\/%3E%3Cline x1='21' y1='21' x2='16.65' y2='16.65'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='faq']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%233b82f6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'\/%3E%3Cpath d='M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3'\/%3E%3Cline x1='12' y1='17' x2='12.01' y2='17'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='toc']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%233b82f6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cline x1='8' y1='6' x2='21' y2='6'\/%3E%3Cline x1='8' y1='12' x2='21' y2='12'\/%3E%3Cline x1='8' y1='18' x2='21' y2='18'\/%3E%3Cline x1='3' y1='6' x2='3.01' y2='6'\/%3E%3Cline x1='3' y1='12' x2='3.01' y2='12'\/%3E%3Cline x1='3' y1='18' x2='3.01' y2='18'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='shield']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%237c3aed' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='books']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%237c3aed' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M2 3h6a4 4 0 0 1 4 4v14a3 3 0 0 0-3-3H2z'\/%3E%3Cpath d='M22 3h-6a4 4 0 0 0-4 4v14a3 3 0 0 1 3-3h7z'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='search-plus']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%237c3aed' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='8'\/%3E%3Cline x1='21' y1='21' x2='16.65' y2='16.65'\/%3E%3Cline x1='11' y1='8' x2='11' y2='14'\/%3E%3Cline x1='8' y1='11' x2='14' y2='11'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='transfer']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%237c3aed' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='23 4 23 10 17 10'\/%3E%3Cpolyline points='1 20 1 14 7 14'\/%3E%3Cpath d='M3.51 9a9 9 0 0 1 14.85-3.36L23 10M1 14l4.64 4.36A9 9 0 0 0 20.49 15'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='star']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%237c3aed' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolygon points='12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26 12 2'\/%3E%3C\/svg%3E\");}.epkb-demo-feature-card[data-icon='sidebar']::after {background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%237c3aed' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='3' y='3' width='18' height='18' rx='2' ry='2'\/%3E%3Cline x1='9' y1='3' x2='9' y2='21'\/%3E%3C\/svg%3E\");}.epkb-demo-badge {display: inline-block;background: #dbeafe;color: #1e40af;font-size: 0.7em;font-weight: 700;padding: 2px 8px;border-radius: 4px;margin-left: 6px;vertical-align: middle;letter-spacing: 0.5px;}.epkb-demo-badge--pro {background: #faf5ff;color: #7c3aed;}<\/style>\n<div class='epkb-demo-content'>\n<h2>Welcome to Echo Knowledge Base<\/h2>\n<p>Echo Knowledge Base is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles.<\/p>\n<div class='epkb-demo-notice epkb-demo-notice--info'>\n<p>This is a demo article to help you explore your new Knowledge Base. You can edit or delete this article at any time, and replace it with your own content.<\/p>\n<\/div>\n<div class='epkb-demo-video-wrapper'><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/gOLT-IDT3UY?si=amjYFxs-Cf_CHqFM\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<h2>Core Features<\/h2>\n<p>Everything you need to build a professional documentation site is included for free:<\/p>\n<div class='epkb-demo-features-grid'>\n<div class='epkb-demo-feature-card' data-icon='editor'><strong>Frontend Visual Editor<\/strong><span>Customize your KB pages live on the front-end with our intuitive visual editor or Gutenberg blocks.<\/span><\/div>\n<div class='epkb-demo-feature-card' data-icon='layouts'><strong>Pre-made Layout Designs<\/strong><span>Choose from 26 beautiful designs and multiple layouts. Find the perfect look with dozens of combinations.<\/span><\/div>\n<div class='epkb-demo-feature-card' data-icon='organize'><strong>Deep Content Organization<\/strong><span>Organize articles into categories and subcategories up to five levels deep with tabs or drill-down navigation.<\/span><\/div>\n<div class='epkb-demo-feature-card' data-icon='search'><strong>Fast Search Bar<\/strong><span>Enable users to find articles quickly with an AJAX-powered search bar that delivers instant results.<\/span><\/div>\n<div class='epkb-demo-feature-card' data-icon='faq'><strong>FAQs Module<\/strong><span>Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically for easy browsing.<\/span><\/div>\n<div class='epkb-demo-feature-card' data-icon='toc'><strong>Table of Contents<\/strong><span>Enhance navigation with a customizable table of contents on article pages for better user experience.<\/span><\/div>\n<\/div>\n<p>Additional built-in features include:<\/p>\n<ul>\n<li>Glossary with auto-highlighted terms and interactive tooltips<\/li>\n<li>Article views counter and analytics<\/li>\n<li>Breadcrumbs, print and PDF export, next\/previous navigation<\/li>\n<li>Customizable category archive pages<\/li>\n<li>SEO optimized, WCAG accessible, and RTL ready<\/li>\n<li>Gutenberg blocks and page builder compatible<\/li>\n<\/ul>\n<div class='epkb-demo-notice epkb-demo-notice--tip'>\n<p>All core features are included for free and work out of the box with no additional configuration required.<\/p>\n<\/div>\n<h2>AI-Powered Features<\/h2>\n<p>All AI features are completely optional and disabled by default. Enable them at any time to unlock AI-powered capabilities.<\/p>\n<div class='epkb-demo-notice epkb-demo-notice--ai'>\n<p>Give your users instant answers. The AI Chatbot and AI Search use your Knowledge Base content to deliver accurate, context-aware responses in real time.<\/p>\n<\/div>\n<h3>Free AI Features<\/h3>\n<ul>\n<li><strong>AI Chat (Chatbot)<\/strong> &#8211; A frontend chat dialog where visitors ask questions and get instant AI-powered answers based on your KB content.<\/li>\n<li><strong>AI Search<\/strong> &#8211; When users search, results show relevant articles plus an Ask AI button to dive deeper with AI.<\/li>\n<li><strong>AI Content Analysis<\/strong> &#8211; Automatically analyze articles for tags optimization and readability scoring.<\/li>\n<\/ul>\n<h3>PRO AI Features<span class='epkb-demo-badge epkb-demo-badge--pro'>PRO<\/span><\/h3>\n<ul>\n<li>AI Smart Search with multi-panel results and customizable layout<\/li>\n<li>Content Gap Analysis to identify missing documentation<\/li>\n<li>PDF to Articles &#8211; upload and convert PDFs into KB articles<\/li>\n<li>PDF to Notes &#8211; expand AI training data from PDF uploads<\/li>\n<li>Human Agent Handoff &#8211; escalate from AI to your support team<\/li>\n<li>AI Chat Access Control &#8211; restrict by user roles and location<\/li>\n<li>Email notifications summarizing AI Chat and Search activity<\/li>\n<\/ul>\n<h2>PRO Features<\/h2>\n<p>Unlock advanced capabilities for teams and businesses that need more:<\/p>\n<div class='epkb-demo-features-grid'>\n<div class='epkb-demo-feature-card' data-icon='shield'><strong>Content Protection<\/strong><span>Control access based on user groups, WordPress roles, or custom permissions for private and internal documentation.<\/span><\/div>\n<div class='epkb-demo-feature-card' data-icon='books'><strong>Unlimited Knowledge Bases<\/strong><span>Create separate KBs with their own articles, categories, and tags for multiple products or departments.<\/span><\/div>\n<div class='epkb-demo-feature-card' data-icon='search-plus'><strong>Advanced Search<\/strong><span>Highlight search terms, filter by category, and use advanced search analytics to discover popular queries.<\/span><\/div>\n<div class='epkb-demo-feature-card' data-icon='transfer'><strong>Import and Export<\/strong><span>Bulk import and export articles and categories using CSV or XML formats for easy migration and backup.<\/span><\/div>\n<div class='epkb-demo-feature-card' data-icon='star'><strong>User Feedback System<\/strong><span>Gather insights with article upvote\/downvote and feedback forms, with analytics on your best and worst content.<\/span><\/div>\n<div class='epkb-demo-feature-card' data-icon='sidebar'><strong>Additional Layouts<\/strong><span>Sidebar and Grid layouts for your knowledge base main page and articles.<\/span><\/div>\n<\/div>\n<p><a href=\"https:\/\/wiki.sgwen.org\/wp-admin\/edit.php?post_type=epkb_post_type_1&#038;page=epkb-add-ons\" class=\"epkb-demo-cta-link\">View PRO Features<\/a><\/p>\n<hr class='epkb-demo-divider'>\n<div class='epkb-demo-help-box'>\n<h3>Need Help Getting Started?<\/h3>\n<p>Our support team is ready to assist you with any questions or issues. We typically respond within one business day.<\/p>\n<p><a href=\"https:\/\/www.echoknowledgebase.com\/pre-sale-question\/\" target=\"_blank\" class=\"epkb-demo-cta-link\">Contact Support<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This is a demo article excerpt.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[5],"epkb_post_type_1_tag":[],"class_list":["post-14","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-human-resources"],"_links":{"self":[{"href":"https:\/\/wiki.sgwen.org\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.sgwen.org\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/wiki.sgwen.org\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.sgwen.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.sgwen.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14"}],"version-history":[{"count":0,"href":"https:\/\/wiki.sgwen.org\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/wiki.sgwen.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/wiki.sgwen.org\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=14"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/wiki.sgwen.org\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}